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When booking international flight using JETFLEX fare (from SGN-SYD) online, I am able to select exit row seats (row44). (I am very tall) Can anyone tell me please, the likelihood ...
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  1. #1
    New Member Vacation1's Avatar
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    Jetstar-JetFLEX seat allocation

    When booking international flight using JETFLEX fare (from SGN-SYD) online, I am able to select exit row seats (row44). (I am very tall)

    Can anyone tell me please, the likelihood of that seat still going to me once I check in - ie, is the seat selection firm. I called the call centre and they said 100% guaranteed etc etc - (I suspect the person I spoke to wasn't sure as they also stated that a normal economy 31 "pitch would be just fine for a 195cm passenger LOL)

    Thank you

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  3. #2
    Senior Member Dave Noble's Avatar
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    Re: Jetstar-JetFLEX seat allocation

    Seat assignments are never guaranteed and may be changed ( even after boarding ) , however you have a pretty reasonable chance that the seats that you have seelcted will still be yours at check in

    Dave

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    Established Member Travel Guru's Avatar
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    Re: Jetstar-JetFLEX seat allocation

    Whilst an airline will never guarantee your seat assignment due to "operational constraints" (ie. a high status ff wanting your pre assigned seat or ground staff having concens over your ability to operate the emergency exit) from experience (Up until recently I was a TA for over 5 yrs) its very rare you'd lose it.

    TG
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    I will always endeavor to make myself available to assist those on AFF who I have met in person; for those who I haven't I will be more than happy to provide a referral to another quality travel advisor if needed.

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    There has been a post this year, either here or on FT, in respect that a frequenter of both AFF & FT booked JetFlex and pre-assigned an aisle exit seat. They did not get it on check-in.

    I guess this is quite rare, but IME, Strange things can happen ex CNS - check-in staff there have been known to be a law unto themselves for many moons.

  7. #5
    New Member Vacation1's Avatar
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    Re: Jetstar-JetFLEX seat allocation

    Thanks for replies - OK Travel Guru, what is a TA??

    Thanks

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    Established Member Maca44's Avatar
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    Re: Jetstar-JetFLEX seat allocation

    Quote Originally Posted by Vacation1
    Thanks for replies - OK Travel Guru, what is a TA??

    Thanks
    travel agent

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    Re: Jetstar-JetFLEX seat allocation

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    Quote Originally Posted by serfty
    There has been a post this year, either here or on FT, in respect that a frequenter of both AFF & FT booked JetFlex and pre-assigned an aisle exit seat. They did not get it on check-in.

    I guess this is quite rare, but IME, Strange things can happen ex CNS - check-in staff there have been known to be a law unto themselves for many moons.
    Good memory Serty - that was me

    The only apparent reason that I lost the seat was that the person who was given it got to the front of the check-in line before me and asked for an exit row seat. I spoke to him when we stopped in DRW. In my case I was the high status one and the person given it had no OW status. Maybe the practice is clearer now but I would do my best to be there at the front of the line when check in opened. I've now recovered from the indignity but avoid Onestar wherever possible!

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