Booked a red-e-deal ticket for 2 travelling Qantas Canberra to Melbourne return. Now one of us wants to change their flight. Can't do this online without changing both flights. Called the call centre and asked for them to separate the itinerary since I thought this would be the solution. Apparently to change one flight would cost $75. The price for changing it online would have been $45 each. Now the flights on both itineraries can't be changed online. The guy on the phone couldn't tell me why this was. He agreed that if I had booked both itineraries separately, I would have been able to change them separately and online. Will call up again later when I have more time, but wanted to know if anybody here has any experience with this. It must breach so many consumer protection laws. I can't imagine because I booked 2 people together that there would be any terms in the contract which would make this OK.
ANy comments? Thoughts? Solutions? It's a cheap ticket and I will abandon it, but that seems like Qantas 1 Me 0.