Westpac not awarding Earth/Qantas bonus points

[cove]

That sounds great Hvr! Points working at a very good rate.

[ckck]

I just received my first Earth c/c statement and my bonus points for Qantas have been paid. FWIW, I only had one Qantas transaction but everything seems to have gone through.

[kpc]

This issue has reared its ugly head again. My Earth statement had the correct amount of QF points earnt including the bonus QF points but this bonus QF points did not appear in my QFfrequent flyer account...will have to follow up with Westpac

[ChrisCh]

This issue has reared its ugly head again. My Earth statement had the correct amount of QF points earnt including the bonus QF points but this bonus QF points did not appear in my QFfrequent flyer account...will have to follow up with Westpac

How long have you waited from the time that the main points posted? They seem to be credited in two separate batches - one is "WESTPAC EARTH" which contains all of the 'normal' points, and the other is "WESTPAC EARTH QANTAS BONUS", which seems to credit hours later, if not the next day (even though the dates will appear to be the same). When added together, they total the amount shown on the first page of the statement.

Have the bonus points appeared yet, or are they still missing? I received the correct bonus points from my last statement (with the points posting on Aug 27), although the bonus points appeared in my QFF activity statement a day after the primary points. Worth a look!

[kpc]

How long have you waited from the time that the main points posted? They seem to be credited in two separate batches - one is "WESTPAC EARTH" which contains all of the 'normal' points, and the other is "WESTPAC EARTH QANTAS BONUS", which seems to credit hours later, if not the next day (even though the dates will appear to be the same). When added together, they total the amount shown on the first page of the statement.

Have the bonus points appeared yet, or are they still missing? I received the correct bonus points from my last statement (with the points posting on Aug 27), although the bonus points appeared in my QFF activity statement a day after the primary points. Worth a look!

I better wait a couple of days then before I call Westpac...edit 18/9/12: the bonus pts have now posted 1 day later, exactly as you said above. thanks for the info.

[ChrisCh]

Yet again the bonus points aren't coming through... as posted in another thread, likely due to QF changing merchant facilities from QANTAS AIRWAYS MASCOT to QANTAS AIR AUSTRALIA... yet another call to WBC chasing points :@

[Hvr]

I've got this problem as well. Ironically the bonus points for the JASA posted but for the regular Qf fare hasn't as yet and it's been a fortnight. Just another thing to chase up.

[Phillippe M]

Hi ChrisCh and Hvr, did you have any luck with Westpac? I have to give them a call too.

Phillippe

[ChrisCh]

Hi ChrisCh and Hvr, did you have any luck with Westpac? I have to give them a call too.

Phillippe

Not yet - I've sent them a bank msg detailing the problem, but have only heard back that they had forwarded it to the correct people (and even that took a number of days)... Last time it happened, I had to spend an hour on the phone to them, so if I can fix it via bank msg, I'd rather do that! I explained the merchant acct problem to them in the message in the hope that they would fix it, instead of simply post a correction every time that I whinge lol

[Phillippe M]

Hi ChrisCh,

Sorry to sound stupid, what do you mean by "Bank Msg" I am guessing you mean an email to the bank? or something else?

Thanks heaps
Phillippe