Velocity FF - YOU'VE GOT TO BE JOKING!!!!!! [Resolved by VA]

[pmdg7444]

August 2011: enquired with a travel agent about an Etihad fare to Europe for travel in Mar 2012. I was offered a price, and was quoted as travelling in a T class economy fare.

So I checked the Status credit earn page to make sure that T class was eligible for SC and points accural. Status Earn Fare Class| Velocity Frequent Flyer

Sure enough it was back then, at a full fare economy earn rate, so went ahead and booked the fare.

After I was ticketed, I double checked, triple checked and quadruple checked that page to see that the letter T was still next to Etihad Airways and even had the agency email me a written confirmation that indeed my tickets were T class. That was Dec 2011, so all no probs.

Fast forward to Mar 2012, after completing outbound travel. Submitted a retro claim - a few days later this appeared under my account:

13 Mar 12 Abu Dhabi-Heathrow, London SCs: 0 points: 0 13 Mar 12 Sydney-Abu Dhabi SCs: 0 points: 0

[haydensydney]

I've always wondered how a traveller really knows what fare bucket they are in if they go through a travel agent. Most online tools belonging to the airlines dont actually show you (just shows the class of travel). I've generally flown J so dont usually need to worry about if I will get points or not.

Regardless, it seems like you were shafted on this occasion but theres not much you can really do about it besides having a spew at Velocty. I've had a few issues with EY flights crediting and had to specifically get Virgin Australia involved here on AFF to get it sorted. I guess your case would be strengthend by having a screenshot showing class = "T".

Note that I am somewhat confused as "T" fare bucket doesn't appear under Etihad on the SC link you provided above. Does this mean that you get 0? You would think that if there was a 0 earn rate that it would be listed there. Also, "T" fare bucket appears under Virgin Australia so perhaps you were on codeshare? If you were - you would think that you would get at least a 0.5 earn rate. Definitely worth following up with them.

[pmdg7444]

This is what it looks like now:

22.JPG


But I would swear on my mother's grave that this was the Etihad entry just a few weeks ago: Etihad Airways : Y, B, H, K, M, Q, L, V, U, E, T

[Stuser]

are you saying that on the "fare class" page T used to be in full economy instead of the discount economy that it now is?

[pmdg7444]

are you saying that on the "fare class" page T used to be in full economy instead of the discount economy that it now is?

No. as of a few weeks back, T class used to be the last entry next to Etihad under Full Fare Economy. Now it has disappeared completely!!!!

[pmdg7444]

I've always wondered how a traveller really knows what fare bucket they are in if they go through a travel agent. Most online tools belonging to the airlines dont actually show you (just shows the class of travel). I've generally flown J so dont usually need to worry about if I will get points or not.

Regardless, it seems like you were shafted on this occasion but theres not much you can really do about it besides having a spew at Velocty. I've had a few issues with EY flights crediting and had to specifically get Virgin Australia involved here on AFF to get it sorted. I guess your case would be strengthend by having a screenshot showing class = "T".

Note that I am somewhat confused as "T" fare bucket doesn't appear under Etihad on the SC link you provided above. Does this mean that you get 0? You would think that if there was a 0 earn rate that it would be listed there. Also, "T" fare bucket appears under Virgin Australia so perhaps you were on codeshare? If you were - you would think that you would get at least a 0.5 earn rate. Definitely worth following up with them.

Hayden


Was travelling on EY tickets - so no codeshare. As T no longer appears in the earning table, I was awarded nothing. Just really pee-d off- for the price I paid, had I known I would'nt earn anything I could've flown J with Garuda.

[Stuser]

No. as of a few weeks back, T class used to be the last entry next to Etihad under Full Fare Economy. Now it has disappeared completely!!!!

seems unlikely that Etihad would have had T as full fare while Virgin has it as discount.

EDIT!! Actually I could be wrong here as there ARE a number of classes that are full fare with Etihad that are listed as discount in Virgin.... Boo, this is super confusing of these "partner" airlines....


Did your travel agent at any stage tell you that it was in full fare economy? If so, you can maybe take it up with them!

[markis10]

The change has been mentioned previously

http://www.australianfrequentflyer.c...tml#post552977 (Virgin Australia - Etihad Codeshare points)

[Virgin Australia]

August 2011: enquired with a travel agent about an Etihad fare to Europe for travel in Mar 2012. I was offered a price, and was quoted as travelling in a T class economy fare.

So I checked the Status credit earn page to make sure that T class was eligible for SC and points accural. Status Earn Fare Class| Velocity Frequent Flyer

Sure enough it was back then, at a full fare economy earn rate, so went ahead and booked the fare.

After I was ticketed, I double checked, triple checked and quadruple checked that page to see that the letter T was still next to Etihad Airways and even had the agency email me a written confirmation that indeed my tickets were T class. That was Dec 2011, so all no probs.

Fast forward to Mar 2012, after completing outbound travel. Submitted a retro claim - a few days later this appeared under my account:

13 Mar 12 Abu Dhabi-Heathrow, London SCs: 0 points: 0 13 Mar 12 Sydney-Abu Dhabi SCs: 0 points: 0

NO POINTS and NO SCs!!!!!!! TO SAY I WAS FURIOUS WOULD BE AN UNDERSTATEMENT.

Rang VR and was advised to check that page. Now that letter T is gone when just a few weeks ago it was still there.

So much for * loyalty* Velocity Rewards. I have just spent thousands of dollars on a valueless 44 hour Joyride.

Hi there,
Certainly not the most enjoyable post to read, so apologies that you felt the need to post it.
The reality is that all airlines review their earning structure regularly, including our partner airlines, and unfortunately we can receive little notice of it occurring.
If your message had been about a change that we, VA, had made about a VA metal flight, we would of course honour the earn according to the time you booked.
With that in mind, in this instance, we will honour the points earn for the T fare class EY flight.
If you PM your velocity number and PNR and I'll have the team action.
Thanks

[serfty]

I am thinking that in all good faith that if it was an eligible class at the time of booking, then Velocity should credit.

Maybe time to send a PM to VR.

[edit]I see VR has indeed come to the fore! Well done.[/edit]

Posted on a wing and a prayer