Thinking it's time to give VA the flick

[nlagalle]

Having already re-qual'd PG on Qantas i thought over the last month or so i would direct my flying to Virgin to do my re-qual there. I'm beginning to think i may be wasting my time after tonight..

I've had to put up with a useless website (no one can tell me that the website is good). I can't select seats online,

I've had more delayed flights this year on my VA flights than all of last year on QF.

Putting up with Sabre is something I'd like to forget.

The staff have little enthusiasm anymore, my last Qantas flight they were a lot happier.

The flexi food is a waste of a cardboard box, actually i think tonight i would have eaten the box.

The lounge still has no spirits!

Tonight was the icing on the cake. Arrived at SYD and used the premium entrance which i do think is brilliant. THe lounge was a complete Zoo thanks to the weather and re-furbishing works. To my surprise when i received my boarding pass i'd been upgraded to J.. Very happy i was, and despite all the delays my flight wasn't too late compared to some. Anyway as boarding was a total mess. people just lined up where they want and there was no order.. PB fail here. THen my BP scans red. told to go and see the agent for a new BP. I'm then given a BP for 7B. i'm like WTF???? couldn't even get my original seat back. no excuse no real apology. I may be a DYKWIA here, but that sort of stuff up is unacceptable. If you are going to OPUP someone leave them there! I had my usual Row 3 seat, then i get relegated back to a middle seat.

I see very little reason to keep wasting time, the Red Roo is looking so much better.

[totd]

There's no doubt that Sabre is going to cost VA at the top end of their market... So much for getting out of the LCC business.

Maybe try again in 6 months and see if they've managed to get sabre working.

[cove]

Hopes dashed are so much worse than hopes raised!

[medhead]

No problem with being upset IMO. Did you try pretending you'd paid for the J seat? Was anyone in the J seat?

[Simo]

You have not had a great run with VA over the last few month's have you.

The entire up grade and then being put down the back would be the killer blow for my business on VA.

[nlagalle]

No problem with being upset IMO. Did you try pretending you'd paid for the J seat? Was anyone in the J seat?

I had someone in my original 3D and yes someone was in 1D too...

[nlagalle]

You have not had a great run with VA over the last few month's have you.

The entire up grade and then being put down the back would be the killer blow for my business on VA.

And to top it off although i've had contact from the Guet office of the CEO, they have simply given hollow promises and no action..

I'm not the only one who is fed up with them.. I've heard people grumbling on some flights too.

[MarkD]

Getting a bit annoyed with people blaming the sabre thing. Thats horse****. If they wanted to fix it they would. They have lost their way, and seriously, i cant even work out their website to book seats/ sick and tired of entering Ff number and nsme and address and phone EVERY TIME I TRY TO BOOK, EVEN AFTER LOGGING INTO VELOCITY
I just booked two more qf flights in frustration and even chose a jetstar one as its actually bookable without getting a migraine

[Must...Fly!]

This is not the first instance of op-up given then taken away on AFF, IIRC. Unbelievably poor policy.

I have not flown Virgin since the Sabre switchover and despite my slightly wavering loyalty to QF I see no reason to give VA a cent of my relatively small spend. It appears to have gone backwards in a big way, and I was not very impressed with the in-flight service on my last flight in November (SYD-ADL)

However this was always on the cards, an aircraft does not care what seats you put in it or where the nuts and bolts are replaced. But the crew that man the aircraft are open to all sorts of influences...the transition from LCC sounds like it has beat them up something chronic.

Although, how would you feel on an 8 day shift that included several transcontinental sectors and 7 hour jaunts to Phuket on a 737?

[Fantic125]

Computer systems certainly aren't perfect.

For the last day and a half I've been trying to get into the website to do seat selection for my final sector of HGH-HGK, HKG-SYD, SYD-ADL and even though I'm logging on and clicking through the correct links to select my booking reference, it keeps telling me my booking reference is not recognised.

I tried calling them this morning from Hangzhou, and was on hold for 5 minutes (on my mobile) before I hung up.

And this was Qantas, not Virgin. Grass not always greener...