My Strawberrynet points never showed up.
I forget exactly how long, but my Virgin flights took about 6 weeks to show up
In the mean time, I'm bad mouthing Virgin/Velocity to every forum I know of, as well as many friends and families. Hopefully I can make even but a couple of people re-think whether or not it is worth joining Velocity.
I never knew this requirement. I rarely retain boarding passes, just the itinerary and booking confirmation/receipt. Surely DJ can (and do) check you're on a flight without the boarding pass (even a partner airline flight) as just having a boarding pass is no guarantee you actually flew?
FAQs | Velocity Frequent Flyer
'To claim Velocity Points for eligible flights with Etihad Airways, Delta Air Lines, Virgin Atlantic, Virgin America, Hawaiian Airlines, Air PNG or SkyWest email a copy of your Electronic Ticket or Boarding Pass to email@example.com. '
Back when I claimed 15 weeks it ago, Air NZ was on that list.
I just found out a couple of days ago, AIR NZ no longer is... helfpully, they also aren't on the list of the other airlines that you can do retrospective claims for.. ('Claim missing Points for flights on Virgin Australia, Virgin Samoa or our other Airline Partners.') - other airlines seem to refer to the list above starting with Etihad - or to the other Virgin branded ones (and poly blue).
Clearly this means the other advice must be followed..
'For flights with Virgin Australia, V Australia, Pacific Blue and Polynesian Blue and our international airline partners ... Please have the following handy to claim you Points:
• Your membership number.
• For flights, your flight booking reference (PNR) or flight number, date of flight, origin and destination (if unsure, call the airline and they should be able to help).'
So I sent in my boarding pass when it told me - met requirement #1.
I've definitely sent in date of flight, origin, destination, flight number (all on boarding pass!) - met alternative requirement #2
But guess what, the 'details I submitted' were wrong.
What an utter joke this whole program is.
I know it has not been particularly long, but I've pmed the rep on this forum twice.... About four days ago, the first time...... I have not got a reply yet. feel free to correct me, but it w as 3, 4 or 5 days ago...... Trust me, I've tried the phone, email, velocity complaint form, pming the rep and whining on ythis forum...what more is expected of me?
Please excuse any mosspelling, I'm on my phone.
I'm happy again, and publicly thank him.
Did you get your points in the end? how long did it take? i'm still waiting for points from an Etihad flight in December.
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