Suites questions

 
Registered Users have the option of removing this and all other advertisements.  More


Welcome to Australia's leading independent Frequent Flyer and Travel Resource!
(Click HERE for a welcome message from our founder.)

Our site contains tons of information that is guaranteed to improve your travel experience. Be it tips on how to fly in First/Business at a reduced cost, smart ways to earn more points, the best way to use your points, cheap deals, hand-picked hotel recommendations, detailed trip reports. A good place to start exploring our site is HERE.


We hope you find the information useful and decide to join our online community. Joining AFF is fast, simple and ABSOLUTELY FREE - so why not join now by clicking on the REGISTER link, and take immediate advantage of these great BENEFITS.

If you experience any problems, please Contact Us.

Once registered, this box will disappear freeing up more space on your screen! And you will see fewer advertisements :)
Page 1 of 3 123 LastLast
Results 1 to 10 of 26
Like Tree5Likes
Hi all, Looking forward to my first SQ Suites experience next month. Very happy to get availability only one month out although I was a little flexible. Reading this forum ...
  1. #1
    New Member Rpkoz1's Avatar
    Join Date
    Oct 2014
    Posts
    4

    Suites questions

    Hi all,

    Looking forward to my first SQ Suites experience next month. Very happy to get availability only one month out although I was a little flexible. Reading this forum has been brilliant and answered most of my questions, but just have a couple more.

    1) I am flying out on SQ218 overnight. I chose this as it was the only available A380 flight. Being a red-eye, is the experience not as impressive as a daytime flight? I have ordered via BTC but will the meal be served after take off or closer to landing? Ideally I'd like it upon take off as its probably more suitable than getting stuck into a lobster at 4am! And if it is upon takeoff, can one still request breakfast? Does this flight still miss out on caviar service?

    2) On the way home from HKG, I am staying a few nights in Singapore. Most reading suggests that I cannot use the Silver Kris lounge or any lounge for that matter in Singapore on arrival from HKG (I have no Star Alliance status). I will be staying in Singapore for four days before taking SQ Suites back home to Melbourne. Is this correct? Seems strange given than I am arriving in Suites class into SQs global hub? Any way around this given my next flight in 4 days will also be SQ suites?

    Many thanks

  2.    Sponsored Links



    Registered Users have the option of removing this and all other advertisements.  More



  3. #2
    Senior Member Cruiser Elite's Avatar
    Join Date
    Oct 2010
    Location
    Melburn
    Posts
    8,730
    FF Prog
    QF Bronze / DJ Red / KF Blue - I fly on points

    My Travels
    Flights Recorded
    1
    View my Flight Map

    Re: Suites questions

    1) I am flying out on SQ218 overnight. No caviar on this flt - you just need to tell R cabin crew what time you want whatever meals saerved and they will accommodate you.

    2) On the way home from HKG, I am staying a few nights in Singapore. If you are arriving into SIN in R or F you are entitled to same day arrival access to TPR, SKL F and J.
    Everything tastes better when served with Krug by a Singapore girl!

    Dealing with penegal and TomVexille - Annoying but that's AFF life!

  4. #3
    Member Sludge321's Avatar
    Join Date
    May 2015
    Location
    PER
    Posts
    210
    FF Prog
    VA

    My Travels
    Flights Recorded
    122
    Miles Flown
    235457
    Days in Aircraft
    22
    View my Flight Map

    Re: Suites questions

    Quote Originally Posted by Cruiser Elite View Post
    2) On the way home from HKG, I am staying a few nights in Singapore. If you are arriving into SIN in R or F you are entitled to same day arrival access to TPR, SKL F and J.
    I'd say this is a little ambiguous - I had a 4 hour wait (1am to 5am) for my friend on arrival flying suites from Sydney (which became nearly 5 hours as our flight arrived much earlier than scheduled). I was denied access to any lounge, and was told in no uncertain terms that it was strictly for people with onward travel on the same day. I ended up waiting in arrivals for 5 hours. :/

  5.    Sponsored Links



    Registered Users have the option of removing this and all other advertisements.  More



  6. #4
    Senior Member Cruiser Elite's Avatar
    Join Date
    Oct 2010
    Location
    Melburn
    Posts
    8,730
    FF Prog
    QF Bronze / DJ Red / KF Blue - I fly on points

    My Travels
    Flights Recorded
    1
    View my Flight Map

    Re: Suites questions

    Well that is news to me Sludge - what was your arrival time into SIN? Who conveyed that info to you? Staff at entrance to SKL in T3? Arrival access for F/R BP holders whilst is unpublished benefit it certainly is unequivocal - I have never heard of anybody genuinely eligible being turned away.
    Everything tastes better when served with Krug by a Singapore girl!

    Dealing with penegal and TomVexille - Annoying but that's AFF life!

  7. #5
    Member Sludge321's Avatar
    Join Date
    May 2015
    Location
    PER
    Posts
    210
    FF Prog
    VA

    My Travels
    Flights Recorded
    122
    Miles Flown
    235457
    Days in Aircraft
    22
    View my Flight Map

    Re: Suites questions

    Quote Originally Posted by Cruiser Elite View Post
    Well that is news to me Sludge - what was your arrival time into SIN? Who conveyed that info to you? Staff at entrance to SKL in T3? Arrival access for F/R BP holders whilst is unpublished benefit it certainly is unequivocal - I have never heard of anybody genuinely eligible being turned away.
    Maybe I was just unlucky then. Before we departed Sydney at 19:04 (earlier than the scheduled 19:20), the cabin crew came around and let me know we'd be arriving roughly an hour ahead of schedule, and that it might be a good idea to phone anyone who was meeting me to let them know. I made an offhand comment about having to wait for my friend at the airport anyway, so I didn't need to contact anyone. The cabin crew jumped in to action, and I was told they'd attempt to message the ground crew in Singapore whilst we were in flight to hold my bag and find out what my options were regarding lounge access. I was very impressed, I certainly wasn't expecting anything like that!

    We landed at 23:45 (25 mins early, after ending up having to hold a little while above Singapore), and I was met by ground staff when the door opened (again, very impressed!), but as they walked me up the aerobridge, I was told in no uncertain terms that although I could stay airside in the terminal if desired (and collect luggage from lost luggage later), the lounge was strictly for departing passengers only, and therefore it wasn't an option to wait there. I was also told it was not possible to walk to T1 from T3 and that the skytrain would stop at 02:30. Therefore I resigned myself to waiting 4-5 hours in T1 arrivals instead, and I went to collect my luggage which was about the forth out on the belt, so great priority luggage handling there.

    I wasn't too impressed, as you'd really think that a first class international product/service would allow some kind of access when a lounge is available. Would have been nice to have had a shower. But it wasn't the end of the world in the end, at least the hotel had a room ready when we arrived at 6am!
    Last edited by Sludge321; 5th January 2017 at 12:52 PM.

  8. #6
    New Member Rpkoz1's Avatar
    Join Date
    Oct 2014
    Posts
    4

    Re: Suites questions

    Hi all,

    I have just spoken to SQ Sydney phone number and while the operator did sound a little uncertain, she checked with a colleague and confirmed that there is no lounge access on arrival in Singapore for suites passengers. Sounds like you have had success on this Cruiser so I might just approach the Silver Kris lounge and try my luck.

    Does anybody know if this benefit is published anywhere? Would rather a bit of certainty before I arrive.

  9.    Sponsored Links



    Registered Users have the option of removing this and all other advertisements.  More



  10. #7
    Senior Member Cruiser Elite's Avatar
    Join Date
    Oct 2010
    Location
    Melburn
    Posts
    8,730
    FF Prog
    QF Bronze / DJ Red / KF Blue - I fly on points

    My Travels
    Flights Recorded
    1
    View my Flight Map

    Re: Suites questions

    TBH I have posted this like 1,000 times - same day TPR/F/J Lounge arr access is an unpublished benefit - NO it is not published anywhere - but it is a fact of life and I have NEVER heard of an eligible pax being turned away since it's inception. If you ever front up to SKL Lounge with youir same day arr BP and your entry is questioned simply ask for a Manager - but again I have NEVER heard of an eligible pax requiring to do so. I cannot guarantee it never happens but ALL lounge staff are aware of this benefit.
    Everything tastes better when served with Krug by a Singapore girl!

    Dealing with penegal and TomVexille - Annoying but that's AFF life!

  11.    Sponsored Links





    Registered Users have the option of removing this and all other advertisements.  More



  12. #8
    Senior Member Cruiser Elite's Avatar
    Join Date
    Oct 2010
    Location
    Melburn
    Posts
    8,730
    FF Prog
    QF Bronze / DJ Red / KF Blue - I fly on points

    My Travels
    Flights Recorded
    1
    View my Flight Map

    Re: Suites questions

    Quote Originally Posted by Sludge321 View Post
    I was met by ground staff when the door opened (again, very impressed!), but as they walked me up the aerobridge, I was told in no uncertain terms that although I could stay airside in the terminal if desired (and collect luggage from lost luggage later), the lounge was strictly for departing passengers only.
    So ground staff told you this and not Lounge staff? If YES that was your problem - ground staff would not know. Same like SYD or MEL call ctr staff - they would not know. Same like KF call ctr staff in SIN - they do not know - SKL Lounge staff do know.
    Everything tastes better when served with Krug by a Singapore girl!

    Dealing with penegal and TomVexille - Annoying but that's AFF life!

  13. #9
    Member Sludge321's Avatar
    Join Date
    May 2015
    Location
    PER
    Posts
    210
    FF Prog
    VA

    My Travels
    Flights Recorded
    122
    Miles Flown
    235457
    Days in Aircraft
    22
    View my Flight Map

    Re: Suites questions

    Quote Originally Posted by Cruiser Elite View Post
    TBH I have posted this like 1,000 times - same day TPR/F/J Lounge arr access is an unpublished benefit - NO it is not published anywhere - but it is a fact of life and I have NEVER heard of an eligible pax being turned away since it's inception. If you ever front up to SKL Lounge with youir same day arr BP and your entry is questioned simply ask for a Manager - but again I have NEVER heard of an eligible pax requiring to do so. I cannot guarantee it never happens but ALL lounge staff are aware of this benefit.
    Yep - completely understand, and not doubting this. I think I just got unlucky that the impressive service by the crew (when I made an offhand comment about having to wait) backfired on me, and the ground staff told me in no uncertain terms 'no access'. I didn't feel comfortable then going to the lounge anyway and attempting to get in, as there was no way I could fain ignorance.

    That, combined with the skytrain service stopping, made me give up.

    Anyway, now you have heard of someone being denied access (albeit not by the lounge staff directly).

  14. #10
    Senior Member Cruiser Elite's Avatar
    Join Date
    Oct 2010
    Location
    Melburn
    Posts
    8,730
    FF Prog
    QF Bronze / DJ Red / KF Blue - I fly on points

    My Travels
    Flights Recorded
    1
    View my Flight Map

    Re: Suites questions

    Registered Users have the option of removing this
    and all other advertisements.  More


    Quote Originally Posted by Sludge321 View Post
    Anyway, now you have heard of someone being denied access (albeit not by the lounge staff directly).
    Nope still does not qualify as access denial - you were incorrectly advised by SQ ground crew - big difference to access denial when you were eligible for access. Anyways - lesson here for everyone - very famous Chinese saying - 'Believe not what the EAR hears - Believe only what the EYE sees!'
    Last edited by Cruiser Elite; 5th January 2017 at 02:38 PM.
    Duffa likes this.
    Everything tastes better when served with Krug by a Singapore girl!

    Dealing with penegal and TomVexille - Annoying but that's AFF life!

Page 1 of 3 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Suites savers now available
    By Danger UXB in forum Singapore Airlines KrisFlyer
    Replies: 2815
    Last Post: 16th March 2017, 08:38 PM
  2. SQ Suites or 777-300ER ??
    By lmere12 in forum Singapore Airlines KrisFlyer
    Replies: 7
    Last Post: 18th July 2015, 03:26 PM
  3. New JAL F Suites on 777
    By Princess Fiona in forum Your Questions
    Replies: 30
    Last Post: 1st July 2014, 07:19 PM
  4. MNL Suites
    By BrentH in forum Your Questions
    Replies: 5
    Last Post: 1st April 2013, 02:30 AM
  5. Embassy suites,MIA
    By drron in forum Hotel Experiences and Reviews
    Replies: 0
    Last Post: 13th November 2012, 10:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


About Us

    The Australia Frequent Flyer is Australia's leading frequent flyer community and travel website.

    We are independently owned and not affiliated with any airline.

Follow us on

Twitter Facebook Google+ RSS


The Australian Frequent Flyer is a public forum. All posts reflect the personal opinion of the poster. These opinions are not necessarily shared by the Australian Frequent Flyer.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131