Sure have.Originally Posted by odoherty
Posted previously on the forum (somewhere) about a dreadful trip we had MEL - AKL last year.
I made a point of being polite, positive, pushy and mentioning OH&S matters etc. About 4 weeks later received a very nice letter of apology and a $A250 voucher to use for future flights.
Nice to know that someone listens at least some of the time.