[WIKI PAGE] Qantas Points Expiry - Warning!

 
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I have just discovered that I lost many thousands of points that expired in September. This is an extract from the Qantas website: If you have opted in to the ...

Qantas Points Expiry

This community-maintained AFF Wiki Page contains the most important information from this thread. You may edit the Wiki Page once you have been an AFF member for 90 days and have made at least 100 posts. For more information on how to edit the Wiki, please see this thread.

Qantas Frequent Flyer points have an almost indefinite validity so long as there is activity in the account once every 18 months. Activity is categorised as either earning or using points, however family transfers (to or from an eligible family member) do not count. On the subject of Family Transfers, it is important to note that if an account has never, or not had activity within 18 months and points are transferred into it, they will expire at the end of the month.

Within 60 days of points expiry members will be notified[1] through a message attached to their Activity Statement when logging in, a notification on a paper activity statement for those that still receive them or a hard to find message in the electronic newsletter for members that have opted-in. This can often be overlooked as the notifications are not very well highlighted, resulting in a shock the next time a member logs into their account to find all their points have been taken.

All is not lost if you lose your points though. Qantas quite generously re-credits expired points, sometimes even months after they expire, on request and upon completion of what they term a Reinstatement Challenge or QF Goodwill Points Challenge. Challenges often take on the form of earning a set number of points, through a set number of partners, within a set amount of time. Beyond air travel on Qantas, Jetstar and partners, a quick way to earn a high number of points for a low cost is by purchasing wine with bonus points through Qantas Epiqure.

So far on AFF, members gracekelly[2] and Homer[3] have received challenges that required them to earn 2500 points from two partners within 6 months.

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  1. #1
    Junior oldies on tour's Avatar
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    Qantas Points Expiry - Warning!

    I have just discovered that I lost many thousands of points that expired in September. This is an extract from the Qantas website: If you have opted in to the Frequent Flyer eNewsletter, your eNewsletter will include a notice in the month that your points are due to expire and the month prior to your points expiry Unfortunately no email was received despite opting in for newsletters. I emailed Qantas querying this but their reply did not answer the question! The other important fact is that even though you have an 18 month timeframe to keep you account active you cannot view 18 months online on the activity statement, so how are you supposed to monitor that?
    odysseus likes this.

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  3. #2
    Enthusiast MEL_Traveller's Avatar
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    re: Qantas Points Expiry - Warning!

    Sorry to hear this... but a question... do you not receive your monthly 'points balance and 'exciting' points opportunities' (or words to that effect) newsletter?

    The expiry is buried away in that regular email. Qantas have chosen not to send out a separate email dedicated to points expiry - unlike some other airlines that will send you something in bold warning of upcoming expiry.

  4. #3
    Senior Dr Ralph's Avatar
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    re: Qantas Points Expiry - Warning!

    This type of points loss without apparent notice is reported fairly frequently now. I'm of the view that people need to take a proactive approach to keeping a check on their points balance rather than jumping up and down after loosing them.

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  6. #4
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    re: Qantas Points Expiry - Warning!

    Quote Originally Posted by MEL_Traveller View Post
    Sorry to hear this... but a question... do you not receive your monthly 'points balance and 'exciting' points opportunities' (or words to that effect) newsletter?

    The expiry is buried away in that regular email. Qantas have chosen not to send out a separate email dedicated to points expiry - unlike some other airlines that will send you something in bold warning of upcoming expiry.
    Quote Originally Posted by Dr Ralph View Post
    This type of points loss without apparent notice is reported fairly frequently now. I'm of the view that people need to take a proactive approach to keeping a check on their points balance rather than jumping up and down after loosing them.
    I agree that Qantas could/should make it a lot more obvious that points are about to expire.

    Having said that I believe that points are a form of currency so like all other currencies it is up to us a individuals to look after our 'currency' I have lost AA miles in the past and have to say (unfortunately) that was all my fault.
    Matt_01 likes this.
    cheers,
    Bill.

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  7. #5
    Enthusiast MEL_Traveller's Avatar
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    re: Qantas Points Expiry - Warning!

    Quote Originally Posted by straitman View Post
    I agree that Qantas could/should make it a lot more obvious that points are about to expire.

    Having said that I believe that points are a form of currency so like all other currencies it is up to us a individuals to look after our 'currency' I have lost AA miles in the past and have to say (unfortunately) that was all my fault.
    Isn't AA is the one that sends big bold emails? At least I think I got one to that effect.
    Franky likes this.

  8. #6
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    re: Qantas Points Expiry - Warning!

    This happens all too often now.

    I don't even bother reading past the points balance in the monthly newsletter. I have 5 newsletters to check. Qantas should really consider sending out separate email re expiring points.
    QFF Platinum (OW Emerald), Lifetime Gold 117.75%

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  10. #7
    Established Homer's Avatar
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    re: Qantas Points Expiry - Warning!

    Quote Originally Posted by oldies on tour View Post
    I have just discovered that I lost many thousands of points that expired in September. This is an extract from the Qantas website: If you have opted in to the Frequent Flyer eNewsletter, your eNewsletter will include a notice in the month that your points are due to expire and the month prior to your points expiry Unfortunately no email was received despite opting in for newsletters. I emailed Qantas querying this but their reply did not answer the question! The other important fact is that even though you have an 18 month timeframe to keep you account active you cannot view 18 months online on the activity statement, so how are you supposed to monitor that?
    I had this type of thing happen recently, though in my case I was receiving the newsletter but just not reading it thoroughly enough. I took responsibility and approached Qantas to reinstate the points, which they kindly did after I completed a "challenge". The details are in this thread (Anybody with any experience getting wiped points reinstated?) in case it is of any assistance to you. Good luck!
    serfty and turtlemichael like this.

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  12. #8
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    re: Qantas Points Expiry - Warning!

    I get a bit be-willed how people can let their points expire, there are just so many simple ways to keep your account active without flying. Simple examples include:


    • QFF points earning credit cards every major bank has at least 1 so to many of the second tier banks once they are linked the points come across monthly and some of these cards have very low annual fees, or can be combined with a mortgage with no fees.
    • Use your Woolies rewards card, yes the earn rate is not that flash but with a transfer each quarter this also keeps the QFF account active.
    • Ebay shopping/ purchases
    • there any many other option just look at the Qantas website.


    I totally agree with Dr Ralph and as Straitman stated they are a form of currency and you need to be responsible to manage them yourself.

  13. #9
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    re: Qantas Points Expiry - Warning!

    Quote Originally Posted by MEL_Traveller View Post
    Isn't AA is the one that sends big bold emails? At least I think I got one to that effect.
    Yes; that's how I realised that I had some points expiring in about 3 months and I did something about it.

    Quote Originally Posted by Matt_01 View Post
    <snip>
    I totally agree with Dr Ralph and as Straitman stated they are a form of currency and you need to be responsible to manage them yourself.
    I think the currency analogy isn't inappropriate. 'Real' currency doesn't expire (except maybe in India ) and the currency issuer doesn't know how much of it you hold at any one time.

    At a rough count, I have about 12 hotel / airline points accounts; of these, 4 are trivial (no option than to accrue with them and they are worthless really).

    Given that all these entities have my contact details and most spray me with attention-grabbing e-mails, with something attention-grabbing in the subject line, it isn't unreasonable to expect that if something of value is about to disappear, they send me a clear advice to this effect - even 2 or 3 times. That is, unless they want my points to expire, to relieve them of some obligation to provide me with redemption value.

    Oh!

    The way Qantas does it - hidden away in an e-mail you might otherwise pass over as not of interest - is simply disgraceful.

    Put it this way - if you knew some-one was going to lose $100, or something of value, because of their inattention (say, leaving something behind on a bus seat etc), if you are able to intervene to prevent the loss (say, by prominently calling attention to it), you would, wouldn't you? You wouldn't call out softly once they had left the area, so that the warning is missed and ineffective to prevent the loss, and then pocket the value, would you?

    That's what Qantas does, effectively, in my opinion.
    Last edited by RooFlyer; 30th December 2016 at 05:48 PM.

  14. #10
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    re: Qantas Points Expiry - Warning!

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    Quote Originally Posted by Dr Ralph View Post
    This type of points loss without apparent notice is reported fairly frequently now. I'm of the view that people need to take a proactive approach to keeping a check on their points balance rather than jumping up and down after loosing them.
    I agree, but also agree that a separate email would be useful... though I expect would still see many points lost regardless. Best to contact them and see about completing a challenge, seemed so easy!

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