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There is just a point where I find QF to be frustrating beyond measure. Having grown bored of having to choose which of my staff I like more, or which ...
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  1. #1
    Junior Member MattinCBR's Avatar
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    Qantas Club Guest Pass

    There is just a point where I find QF to be frustrating beyond measure.

    Having grown bored of having to choose which of my staff I like more, or which parent/friend I wish to spend time with in a QF lounge at an international airport, I finally decided to buy a Qantas Guest Pass so I can have a second guest in an international business lounge.

    Anyway , I spent the $320 to get this magic piece of plastic on the 14th April, it hasn't been delivered yet, so I rang Qantas to see if it was on it's way. Apparently there have been delays with issuing cards due to NGCI, a bit annoying, but you get that. Asked what the expiry date was going to be, and was told April 2012.

    I pointed out that it was already May, that they hadnt sent the card yet, and that I had paid for a year - just recieved a blank oh well kind of response.

    Asked to be put through to a supervisor - more explanation about how easter crippled their card production process, and again an oh well kind of response, and then an offer of 2 QC Guest passes as "compensation".

    I would have considered a change of expiry date as the right thing to do - but now feel a bit insulted that I was offered two QC guest passes (which seems a bit silly given I was buying a guest pass so only useful if i wanted to take 4/3 guests into a Dom/Intl lounge).

    I guess one important note about the guest card is that it is only usable with the actual card, there apparently isn't a note on your QFF record or anything, but rather you need to present the card.

    My QFF year just finished, I did over 5000 SC's in the year, I am LTG, and all I really wanted was a piece of plastic with a validity period that I paid for.

    To be honest, it annoys me that I need to buy the damned thing anyway, but had come to terms with it when I made the purchase. If we were back on the old coupon guest pass system I would be buried in the things - but to be told that the magic piece of plastic was in fact only going to be useful for less time than I had paid for makes me even more annoyed.

    BTW - I believe at some point in the past I _could_ take 2 guests into an international Business Lounge, when did that change, or am i just imagining this?

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  3. #2
    Established Member TheInsider's Avatar
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    Re: Qantas Club Guest Pass

    $320 for a 'guest pass'? Don't you mean Qantas Club membership?

    If so, it would be hooked up with a QFF number.

  4. #3
    Junior Member MattinCBR's Avatar
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    Re: Qantas Club Guest Pass

    Quote Originally Posted by QFCSA View Post
    $320 for a 'guest pass'? Don't you mean Qantas Club membership?

    If so, it would be hooked up with a QFF number.
    No I mean an Annual Guest Pass, so no number, no notation on my account, just a shiny card that allows a bonus guest into QP's and Intl Business lounges - and thus only useful if you have the shiny card.

    See http://www.qantas.com.au/travel/airl...lobal/en#jump3

  5. #4
    Posting Enthusiast JohnK's Avatar
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    Re: Qantas Club Guest Pass

    How about if the card does not arrive until June or July with April 2012 expiry?

    Personally I would push Qantas about the expiry date and ensure that you get full 12 month use out of the annual guest pass.
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  7. #5
    Established Member NYCguy's Avatar
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    Re: Qantas Club Guest Pass

    Quote Originally Posted by JohnK View Post
    How about if the card does not arrive until June or July with April 2012 expiry?

    Personally I would push Qantas about the expiry date and ensure that you get full 12 month use out of the annual guest pass.

    Yup, I'd be a full-on PITA about the dates.

    Go hard. Get the full value of what you paid for!
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  8. #6
    Junior Member MattinCBR's Avatar
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    Re: Qantas Club Guest Pass

    Quote Originally Posted by NYCguy View Post
    Yup, I'd be a full-on PITA about the dates.

    Go hard. Get the full value of what you paid for!
    With some reflection, it seems to me that the real flaw is that they treat this purchase like they would a QC membership - that is the "membership" is active from the date of purchase.

    That would be fine if, like a QC membership, you got the benefit from the day you paid the money. As a general rule, if anyone is thinking about paying for one of these things, they should do it at the start of the month - because then, maybe, you have some hope of getting it.

    As for the question of what if it took a month or two or three to arrive, well, maybe then they would send you 4 or 5 guest passes

  9. #7
    Member Taezar's Avatar
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    Re: Qantas Club Guest Pass

    I received mine (QC card) 54 weeks before it expired - all benefits too. They didn't even charge my CC till the 52 weeks. Mind you I did pay $30 extra for a rush job to be sure I got it, but I was pleased with the service.
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  11. #8
    Posting Enthusiast Social Ambassador samh004's Avatar
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    Re: Qantas Club Guest Pass

    Can you use a guest pass to take more into the F Lounge, or do they specifically stop you from doing so?
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  12. #9
    Member reductionist's Avatar
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    Re: Qantas Club Guest Pass

    Quote Originally Posted by samh004 View Post
    Can you use a guest pass to take more into the F Lounge, or do they specifically stop you from doing so?
    My understanding from reading the QC terms was that it's only valid at lounges where QC memberships are valid (i.e. not domestic J or international F).

    I'd love for someone to tell me otherwise as I actually have one of these guest cards too.

  13. #10
    Junior Member MattinCBR's Avatar
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    Re: Qantas Club Guest Pass

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    Quote Originally Posted by reductionist View Post
    My understanding from reading the QC terms was that it's only valid at lounges where QC memberships are valid (i.e. not domestic J or international F).

    I'd love for someone to tell me otherwise as I actually have one of these guest cards too.
    Thats my understanding - only valid in QP's and International Business Lounges (including QF/BA and QF/AA lounges, and I am promised, the TBIT Lounge).

    So in effect you can take three guests into a QP, and two into an international lounge if you have the card.

    If only there was one for the F Lounge (or if it was an option at 2400, 3600 or 4800 SC's).

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