There is just a point where I find QF to be frustrating beyond measure.
Having grown bored of having to choose which of my staff I like more, or which parent/friend I wish to spend time with in a QF lounge at an international airport, I finally decided to buy a Qantas Guest Pass so I can have a second guest in an international business lounge.
Anyway , I spent the $320 to get this magic piece of plastic on the 14th April, it hasn't been delivered yet, so I rang Qantas to see if it was on it's way. Apparently there have been delays with issuing cards due to NGCI, a bit annoying, but you get that. Asked what the expiry date was going to be, and was told April 2012.
I pointed out that it was already May, that they hadnt sent the card yet, and that I had paid for a year - just recieved a blank oh well kind of response.
Asked to be put through to a supervisor - more explanation about how easter crippled their card production process, and again an oh well kind of response, and then an offer of 2 QC Guest passes as "compensation".
I would have considered a change of expiry date as the right thing to do - but now feel a bit insulted that I was offered two QC guest passes (which seems a bit silly given I was buying a guest pass so only useful if i wanted to take 4/3 guests into a Dom/Intl lounge).
I guess one important note about the guest card is that it is only usable with the actual card, there apparently isn't a note on your QFF record or anything, but rather you need to present the card.
My QFF year just finished, I did over 5000 SC's in the year, I am LTG, and all I really wanted was a piece of plastic with a validity period that I paid for.
To be honest, it annoys me that I need to buy the damned thing anyway, but had come to terms with it when I made the purchase. If we were back on the old coupon guest pass system I would be buried in the things - but to be told that the magic piece of plastic was in fact only going to be useful for less time than I had paid for makes me even more annoyed.
BTW - I believe at some point in the past I _could_ take 2 guests into an international Business Lounge, when did that change, or am i just imagining this?