I would like to share my booking experience with qantas through sg website and would like your opinion.
Two days ago, I booked a multicity flight originating from singapore through qantas singapore website. The route is as follow - 1. SIN-BNE 2. BNE-SYD 3. SYD-AKL 4. AKL-BNE-SIN. It's clearly stated on the booking process for all 4 sectors that it is a supersaver fare. After the ticket was issued, it's still clearly shows that it is a supersaver fare. However, when i go to manage my booking and try to request for an upgrade, I noticed that I cannot perform an upgrade for my last sector (AKL-BNE, BNE-SIN). I went back to manage my booking to see which class that I got booked in. The class is as follow - SIN-BNE L CLASS, BNE-SYD L CLASS, SYD-AKL L CLASS, AKL-BNE N CLASS, & BNE-SIN N CLASS. After I did some search, I noticed that N class is heavily discounted fare and that's why I could not request an upgrade. I called the call centre only to be told that I booked on red e deal fares for the return sector even after I told them it is printed on the ticket that it is a supersaver fare. I have no luck in convincing them that it was a supersaver fare and dont know what to do so I ended up having to pay $190AUD to upgrade my return flight to supersaver fare (SGD75 reissue fee, AUD80 admin fee, SGD 45 fare upgrade fee). After ticket got reissued they now changed from N class to V class.
Now, what I dont understand, is this website error (showing supersaver fare where its actually red e deals)?
Your thoughts appreciated.