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Sounds like you may have a good case for "Original routing credit" if the flights were cancelled by BA....
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  1. #11
    Posting Enthusiast JohnK's Avatar
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    Re: Platinum Lost?

    Sounds like you may have a good case for "Original routing credit" if the flights were cancelled by BA.

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  3. #12
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    Re: Platinum Lost?

    Quote Originally Posted by JohnK View Post
    Did you book new flight or BA put you on this flight? In theory you should be able to claim "original routing credit" as the flights were cancelled by the airline.

    Not sure how QF will interpret cancellation due to strike action as opposed to cancellation due to unserviceable aircraft.

    A few years ago I had a Finnair flight which was due to arrive ~9 hours late and I was given a list of flights and chose Emirates BKK-HKG and CX for HKG-BKK. Then another Finnair flight was cancelled and I was put on LX BKK-SIN. Had no problem claiming "orginal routing credit" for any of those flights.
    I have had a similar situation in NZ when a QF flight was cancelled. QF put me on an Air NZ flight and I claimed the original SC's and points without issue.
    cheers,
    Bill.

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  4. #13
    Mal
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    Re: Platinum Lost?

    Quote Originally Posted by medhead View Post
    But this does raise the question i had. Everyone has talked about requesting original routing credits from QFF. But if flying on another airline, is it the other airline that is doing the crediting? So if I fly BA, I give them my QF number they then tell QF what points I get etc. and maybe pay QF. (With v.v. happening for a BA pax on QF). Is that how it works, or is the point side all controlled by QF, with the only info being BA telling them that the QF pax did the flight?
    I know of quite a few cases of people getting "Original Routing Credit" when not flying QF, but instead being on eg AA/BA/CX etc and their route being stuffed around. It can go either way (and I think JohnK has some experience from his Finnair flying days of Finnair sorting it out), but I believe the easiest is to get Qantas to sort it out.

    Now I don't know if the other airline has to approve the ORC, or Qantas just credits them and then charges the other airline, or the SC's/points come out of a mystery "customer care" pool etc. etc.


    Going back to the original question - knowing more now about the cancellation and the new flight plans I would definitely follow it up with Qantas and provide the ticket information from the first ticket and the same from the second ticket.

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  6. #14
    Established Member codash1099's Avatar
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    Re: Platinum Lost?

    Quote Originally Posted by Mal View Post
    I know of quite a few cases of people getting "Original Routing Credit" when not flying QF, but instead being on eg AA/BA/CX etc and their route being stuffed around. It can go either way (and I think JohnK has some experience from his Finnair flying days of Finnair sorting it out), but I believe the easiest is to get Qantas to sort it out.

    Now I don't know if the other airline has to approve the ORC, or Qantas just credits them and then charges the other airline, or the SC's/points come out of a mystery "customer care" pool etc. etc.


    Going back to the original question - knowing more now about the cancellation and the new flight plans I would definitely follow it up with Qantas and provide the ticket information from the first ticket and the same from the second ticket.
    Updating:

    So far QF are refusing both ponts and SC's on the basis that I wasn't "offloaded" by BA. The argument will continue when I get back.

    Interesting to see there are a few aggrieved passengers making their views known here via letters to editors. In most cases, seems BA were simply not interested if you didn't book directly with them. They seemed to think that you had to go back through the original booking point/agent - a bit tough to achieve in 3 days from the other side of the world.

    Nevertheless, thanks to all for the useful comments and assistance.

  7. #15
    Established Member codash1099's Avatar
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    Cool Re: Platinum Lost?

    I've commented more than once of the value of this forum. And not for the first time, it has benefited me directly.

    As a result of comments and suggestions made in this thread, my initial fear that I would fail in my attempt to attain WP status have been overcome and my status now shows as WP.

    Thanks again to all and I can now find out for myself if it is indeed the "Holy Grail"



  8. #16
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    Re: Platinum Lost?

    codash1099,

    Congratulations.

    What happened between posts 14 & 15 to resolve the situation
    cheers,
    Bill.

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  9. #17
    Posting Enthusiast JohnK's Avatar
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    Re: Platinum Lost?

    Quote Originally Posted by straitman View Post
    What happened between posts 14 & 15 to resolve the situation
    It would appear QF have finally granted codash1099 Original Routing Credit for the cancelled BA flights.
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  11. #18
    Senior Member drron's Avatar
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    Re: Platinum Lost?

    Well done.A happy little Snoopy now!

  12. #19
    Established Member codash1099's Avatar
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    Re: Platinum Lost?

    Quote Originally Posted by JohnK View Post
    It would appear QF have finally granted codash1099 Original Routing Credit for the cancelled BA flights.
    Correct, but it took a few tries - you need to find the right person.

  13. #20
    Posting Enthusiast JohnK's Avatar
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    Re: Platinum Lost?

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    Quote Originally Posted by codash1099 View Post
    Correct, but it took a few tries - you need to find the right person.
    I think we all have these types of experiences.

    I am having issues with Delta Skymiles trying to get a KLM flight BKK-TPE to credit. I did not receive an e-ticket but I do have an e-ticket number, an itinerary with a booking code and both boarding passes BKK-TPE-BKK which have the e-ticket number on them. One flight has credited the other hasn't.

    At least the people working for Qantas frequent flyer centre make sense most of the time. I am about to totally give up on Delta Skymiles.

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