Registered Users have the option of removing this and all other advertisements.  More


Welcome to Australia's leading independent Frequent Flyer and Travel Resource!
(Click HERE for a welcome message from our founder.)

Our site contains tons of information that is guaranteed to improve your travel experience. Be it tips on how to fly in First/Business at a reduced cost, smart ways to earn more points, the best way to use your points, cheap deals, hand-picked hotel recommendations, detailed trip reports. A good place to start exploring our site is HERE.


We hope you find the information useful and decide to join our online community. Joining AFF is fast, simple and ABSOLUTELY FREE - so why not join now by clicking on the REGISTER link, and take immediate advantage of these great BENEFITS.

If you experience any problems, please Contact Us.

Once registered, this box will disappear freeing up more space on your screen! And you will see fewer advertisements :)
Page 1 of 3 123 LastLast
Results 1 to 10 of 26
Hi All, After my recent trip to the USA with Qantas, I want to lodge a complaint with them. Is the only way to do that using the "Customer Care" ...
Share             
   
  1. #1
    Junior Member Ozvirginuk's Avatar
    Join Date
    Jun 2010
    Location
    Sydney
    Posts
    86
    FF Prog
    QF - WP, DJ - SG, VS - Red, SPG - Gold, PC - Gold

    How to Complain to Qantas

    Hi All,

    After my recent trip to the USA with Qantas, I want to lodge a complaint with them. Is the only way to do that using the "Customer Care" section on their website, and then the "email" function?

    The reason I ask is that on their website, if you're emailing regarding your experience with Qantas they ask you to select a sub category ie inflight, baggage, check in etc. My complaint covers every aspect of the trip. Should I just select inflight, and wait for a response?

    Or is there a specific email address I can use from my own mailbox?

    Thanks
    Ozvirginuk

  2.    Sponsored Links



    Registered Users have the option of removing this and all other advertisements.  More



  3. #2
    Junior Member Australian's Avatar
    Join Date
    Jul 2010
    Posts
    92

    Re: How to Complain to Qantas

    Hi,

    not sure, but sending a letter is obviously not the way to go

    [for the record, the OP later stated that they did, in fact, make a mistake with the address! see the thread for more info, cheerz]
    Last edited by Australian; 17th October 2010 at 02:47 PM. Reason: update

  4. #3
    Junior Member Ozvirginuk's Avatar
    Join Date
    Jun 2010
    Location
    Sydney
    Posts
    86
    FF Prog
    QF - WP, DJ - SG, VS - Red, SPG - Gold, PC - Gold

    Re: How to Complain to Qantas



    Nice one Australia. I think I'll stick to email then, as post is clearly not how QF want to receive notification severely pi$$ed off customers....

    Cheers
    Oz

  5. #4
    Member blueflamenco's Avatar
    Join Date
    Mar 2010
    Posts
    432

    Re: How to Complain to Qantas

    I would post a letter. I did so with a complaint a couple of years ago and received a reply and compensation.

    I believe this is the address

    Customer Care
    Qantas Airways Limited
    Level 5 - Building A
    203 Coward Street
    Mascot NSW 2020
    Last edited by blueflamenco; 16th October 2010 at 09:44 PM.

  6.    Sponsored Links



    Registered Users have the option of removing this and all other advertisements.  More



  7. #5
    Established Member Boris spatsky's Avatar
    Join Date
    Oct 2010
    Posts
    1,323
    FF Prog
    QF WP, LTG; DJ WP; HH NS; Accor WP; Marriott NS

    How to Complain to Qantas

    I have always sent an email using the website and had suitable responses (normally a phone call).

    Snail mail is so outdated!

  8. #6
    Member markjb's Avatar
    Join Date
    Sep 2009
    Location
    Melbourne / San Francisco
    Posts
    106
    FF Prog
    Qantas Platinum Velocity Gold

    Re: How to Complain to Qantas

    call them I always do...... If your gold or platinum they put you through to premium desk and they are always helpful!

  9. #7
    Moderator markis10's Avatar
    Join Date
    Nov 2004
    Location
    BNE & SYD
    Posts
    29,657

    Re: How to Complain to Qantas

    I dont think you get the premium desk as a Gold member, I never did in three years, and you do notice the difference!

  10.    Sponsored Links





    Registered Users have the option of removing this and all other advertisements.  More



  11. #8
    Member jamesatfish's Avatar
    Join Date
    Apr 2008
    Location
    CBR
    Posts
    511

    Re: How to Complain to Qantas

    I'd just use the email form on the website - choose the Inflight subject category then just elaborate in your message. Be sure to list your flight number(s) and FF number if appropriate.

    Every time I've used that form (for positive and negative feedback) I have received a follow-up telephone call sometime in the next fortnight - usually quicker for negative or 'please sort this out' type requests.

  12. #9
    Moderator serfty's Avatar
    Join Date
    Nov 2004
    Location
    MEL
    Posts
    31,089
    FF Prog
    QF WPNZ*GVA WPHHDPCG

    My Travels
    Flights Recorded
    946
    Miles Flown
    1462386
    Days in Aircraft
    141
    View my Flight Map

    AFF Verified Airline Status
    Qantas Status
    Platinum
    Virgin Status
    Platinum
    What's this and Why?
    Quote Originally Posted by markis10 View Post
    I dont think you get the premium desk as a Gold member, I never did in three years, and you do notice the difference!
    This was my experience, however at least the phone is answered reasonably promptly.

  13. #10
    Junior Member Ozvirginuk's Avatar
    Join Date
    Jun 2010
    Location
    Sydney
    Posts
    86
    FF Prog
    QF - WP, DJ - SG, VS - Red, SPG - Gold, PC - Gold

    Re: How to Complain to Qantas

    Registered Users have the option of removing this
    and all other advertisements.  More


    Quote Originally Posted by jamesatfish View Post
    I'd just use the email form on the website - choose the Inflight subject category then just elaborate in your message. Be sure to list your flight number(s) and FF number if appropriate.

    Every time I've used that form (for positive and negative feedback) I have received a follow-up telephone call sometime in the next fortnight - usually quicker for negative or 'please sort this out' type requests.
    Thanks jamesatfish. I ended up using the website form to send my essay length complaint. I was actually surprised that the form wasn't character limited. (just as well).

    Let's see what QF come back with. I am pleased to see other posters have had positive interactions with the QF Customer Care team. I hope my experience ends up being a positive one too.

    Cheers
    Ozvirginuk

Page 1 of 3 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Would you complain to QF about this?
    By Solid in forum Qantas Frequent Flyer Program
    Replies: 74
    Last Post: 13th December 2012, 01:04 PM
  2. should i complain to Qantas about priority tag for luggage?
    By Myrna in forum Qantas Frequent Flyer Program
    Replies: 48
    Last Post: 21st December 2011, 10:20 PM
  3. Hello - and where do I go to complain?
    By jb01 in forum Introductions
    Replies: 5
    Last Post: 18th November 2011, 10:50 AM
  4. I will never complain about about qantas again after...
    By tuppaware in forum Open Discussion
    Replies: 71
    Last Post: 30th August 2010, 05:59 PM
  5. You Should Never Complain About Qantas Again
    By geffa18 in forum Travel News
    Replies: 12
    Last Post: 8th November 2007, 04:57 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


About Us

    The Australia Frequent Flyer is Australia's leading frequent flyer community and travel website.

    We are independently owned and not affiliated with any airline.

Follow us on

Twitter Facebook Google+ RSS


The Australian Frequent Flyer is a public forum. All posts reflect the personal opinion of the poster. These opinions are not necessarily shared by the Australian Frequent Flyer.


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122