After my recent trip to the USA with Qantas, I want to lodge a complaint with them. Is the only way to do that using the "Customer Care" section on their website, and then the "email" function?
The reason I ask is that on their website, if you're emailing regarding your experience with Qantas they ask you to select a sub category ie inflight, baggage, check in etc. My complaint covers every aspect of the trip. Should I just select inflight, and wait for a response?
Or is there a specific email address I can use from my own mailbox?