Denied QF points earn on AY ticket & MH metal

 
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Just completed an AY ticketed flight KUL- SIN -HEL-MXP & return, in J class. Finally sorted the AY metal sectors with QF ( SIN -HEL-MXP). However, Qantas will not recognize ...
  1. #1
    Junior Member GCD123's Avatar
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    Denied QF points earn on AY ticket & MH metal

    Just completed an AY ticketed flight KUL-SIN-HEL-MXP & return, in J class. Finally sorted the AY metal sectors with QF (SIN-HEL-MXP).
    However, Qantas will not recognize the KUL-SIN-KUL sectors flown on MH metal.

    Quote from QFF:
    ....unable to credit your account with Qantas Points for your travel from Kuala Lumpur to Singapore on 02 July 2017 with Malaysian Airline and from Singapore to Kuala Lumpur on 07 July 2017 with Malaysian Airline as Charter flights or Industry fares aren't eligible for earning.

    The AY fare code for all the 6 flight sectors was ISA2MY. However, these 2 sectors are being treated differently.

    Any clues?

    Thanks.

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  3. #2
    Established Member trippin_the_rift's Avatar
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    Re: Denied QF points earn on AY ticket & MH metal

    What fare class were your MH flights booked in?
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    Posts and views are my own

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    Junior Member GCD123's Avatar
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    Re: Denied QF points earn on AY ticket & MH metal

    Not exactly sure. Here is an extract from the AY ticket & confirmation:

    Issuing Airline and date : FINNAIR 05Apr17
    IATA : 32392802
    Restriction(s)/Endorsements : Chng Myr200/Ref Restr
    Fare Calculation KUL AY X/SIN AY X/HEL AY MIL1234.95AY X/HEL AY X/SIN AY
    KUL1234.95NUC2469.90END ROE4.453600

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    Re: Denied QF points earn on AY ticket & MH metal

    On the first page of the Finnair e-ticket, where the Itinerary is, it should clearly show the Class for each flight

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    Junior Member GCD123's Avatar
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    Re: Denied QF points earn on AY ticket & MH metal

    Yes, the class is I on all 6 AY ticketed sectors

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    Re: Denied QF points earn on AY ticket & MH metal

    Quote Originally Posted by GCD123 View Post
    Yes, the class is I on all 6 AY ticketed sectors
    Were the MH sectors in I Class as well?

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    Junior Member GCD123's Avatar
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    Re: Denied QF points earn on AY ticket & MH metal

    Yes I class on all sectors

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  12. #8
    Junior Member GCD123's Avatar
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    Re: Denied QF points earn on AY ticket & MH metal

    Here are the Qantas earn categories on AY & MH. I class is listed and should earn at Flexible Economy rate on MH,


    FinnairThis link will open in a new window. (AY) Qantas Frequent Flyer Earn CategoriesThis link will open in a new window. on Partner Marketed Flights
    Discount
    Economy
    Economy Flexible
    Economy
    Premium
    Economy
    Business First
    Eligible Booking ClassThis link will open in a new window. All flights ARWZ GLMNOPQSTV BHKY - CDIJ -
    Qantas Points and Status Credits are earned on all eligible booking classes, except on Finnair codeshare flights operated by an airline other than Qantas or a oneworld alliance airline.
    See our points calculatorThis link will open in a new window. for the easiest way to find out how many Qantas Points and Status Credits you'll earn, or visit the tableThis link will open in a new window..

    Malaysia AirlinesThis link will open in a new window. (MH) Qantas Frequent Flyer Earn CategoriesThis link will open in a new window. on Partner Marketed Flights
    Discount
    Economy
    Economy Flexible
    Economy
    Premium
    Economy
    Business First
    Eligible Booking ClassThis link will open in a new window. Flights between Australia
    and Malaysia, UK or
    Europe*; New Zealand
    and Malaysia, UK or
    Europe*; and Malaysia
    and UK, Europe* or
    Middle East
    BHKLMVY - ACDFIJZ^ - - -
    All other flights KLMV BH Y - CDIJZ AF
    Qantas Points and Status Credits are earned on all eligible booking classes, except on Malaysia Airlines codeshare flights operated by an airline other than Qantas or a oneworld alliance airline.
    * Europe includes Turkey.
    ^ Flights booked in C, D, I , J and Z class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines Business Class service, and flights booked in A and F class will earn at Flexible Economy Frequent Flyer Earn Category, however will receive Malaysia Airlines First Class service.
    See our points calculatorThis link will open in a new window. for the easiest way to find out how many Qantas Points and Status Credits you'll earn, or visit the tableThis link will open in a new window..

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    Re: Denied QF points earn on AY ticket & MH metal

    WHat were the flight numbers for the sectors flown on MH metal?

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    Established Member RichardMEL's Avatar
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    Re: Denied QF points earn on AY ticket & MH metal

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    Flight should be treated as AY I class though as they were codeshares (eg: AYxxxx KUL-SIN/SIN-KUL)... this is the key, if it was MHxxx in I class then the above holds(ie flex Y credit as stated).

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