I was very impressed with the Australian Passport Renewal process. My passport was due to expire in April 2007, so really needed to be renewed now (you need 6 months validity after your planned return date for a trip departing Australia).
So I looked on-line and after following in the links to renew an existing passport I found it was very easy to enter the info and then receive a PDF file of the personalised application form. Just print it out on plane white paper and take it along with two passport photos to a Post Office.
I went to my local post office, but they don't do Passports there. They told me of three nearby ones that do, and as I was going to a shop very close to one of them it was not problem for me. They took the application form on the spot, cut the machine readable strip off my old passport and gave me a receipt for the application. That was lunch time last Friday.
Today (Tuesday) I received an email from email@example.com stating:
Now that was quick and simple. A very efficient process and good service. I am very impressed.This email is to advise you that your passport application has been processed and your passport has been produced.
Applications lodged in Australia
If you lodged your passport application in Australia and asked for it to be mailed to you, it is now being despatched by registered post and you should receive it within 4-5 working days from the date of this message. If you are unable to receive your passport in person when it is delivered by Australia Post, a card will be left in your letterbox letting you know from which post office it should be collected.
I wonder how long it would have taken if I had asked for it to be expedited!