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Stayed at Holiday Inn Silom recently. I booked and paid for 3 nights on prepaid rate and there was a possibility I was not going to stay the full 24 ...
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  1. #1
    Posting Enthusiast JohnK's Avatar
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    Discrepancy of what constitutes an extra night!

    Stayed at Holiday Inn Silom recently.

    I booked and paid for 3 nights on prepaid rate and there was a possibility I was not going to stay the full 24 hours of the 3rd night depending on when my business in Bangkok would finish.

    I checked in as normal on the first night and stayed through to around 5:00pm on the 3rd day when I checked out early.

    Looking at my Priority Club account and I now notice that I have only been credited with a 2 night stay instead of a 3 night stay. Does someone think they are doing me a favour?

    Has anyone had any experience where they have checked out early and had to chase up a missing night. Is there something in the terms and conditions of Priority Club that defines how long a stay of a night has to be? Surely I do not have to stay until the next mornihg. How about people who have a late night flight and book a room checking at 2:00pm and checking out at 10:00pm. This is still a night, right?

    I have sent an email to Priority Club asking to have this rectified as I need the extra night for Crack the Case promotion.
    Last edited by JohnK; 12th April 2011 at 10:49 PM.
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  3. #2
    Hvr
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    re: Discrepancy of what constitutes an extra night!

    Did they retain payment for the third night? If so then I reckon you should get credit for the three nights. Hope they resolve this for you.

    I like the Silom HI and will be there next month.

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    What's this and Why?
    You generally don't get credit for nights you do not stay.

    If the night credit was important to me, I would have left the place without checking out, but contacted the hotel the day after the third night to tell them you "left early" - not telling them it was actually the day before.

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    Posting Enthusiast JohnK's Avatar
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    re: Discrepancy of what constitutes an extra night!

    It is a prepaid rate so I did pay for 3 nights.

    Quote Originally Posted by serfty View Post
    You generally don't get credit for nights you do not stay.
    Define a night or a stay?

    If I check-in at 4:00pm and check-out at 11:00pm is that a night or a stay?

    Quote Originally Posted by serfty View Post
    If the night credit was important to me, I would have left the place without checking out, but contacted the hotel the day after the third night to tell them you "left early" - not telling them it was actually the day before.
    Agree. I should have left the keycards in the room and left discreetly.

    It is not the end of the world but interested to know why they would credit it as a 2 night stay only when I clearly used the room for part of the 3rd day/night.

    P.S Can someone please add the "c" in onstitutes on the thread heading?
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  7. #5
    Moderator serfty's Avatar
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    What's this and Why?
    Stays may be important for PC status, but nights are not (unlike HHonors). It in the T&C's.

    (Of course, with crack-the-case, nights are indeed important.)

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    Re: Discrepancy of what constitutes an extra night!

    If you stay after the nominated checkin time I would say that counts, and ring PC, don't email, you should be able to get it resolved on the spot.

  9. #7
    NM
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    Re: Discrepancy of what constitutes an extra night!

    I would suggest it is just the computer applying its logic by counting the difference between check-in date and check-out date and calculating the difference as 2 "nights". I doubt there is any more complex logic that "NightsStayed = CheckOutDate - CheckInDate".

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  11. #8
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    Re: Discrepancy of what constitutes an extra night!

    Quote Originally Posted by NM View Post
    I would suggest it is just the computer applying its logic by counting the difference between check-in date and check-out date and calculating the difference as 2 "nights". I doubt there is any more complex logic that "NightsStayed = CheckOutDate - CheckInDate".
    Otherwise known as "Computer says NO"
    NM likes this.

  12. #9
    Posting Enthusiast JohnK's Avatar
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    Re: Discrepancy of what constitutes an extra night!

    Quote Originally Posted by markis10 View Post
    If you stay after the nominated checkin time I would say that counts, and ring PC, don't email, you should be able to get it resolved on the spot.
    I have had a response to the email from Priority Club. They want me to send a receipt! What receipt? It was a prepaid stay and I never ask for a receipt on check-out unless they give me one?

    Will probably give Priority Club Asia Pacific a call to see if I can get it resolved otherwise will need to spend money on another night for Crack the Case promotion.
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    Established Member Austman's Avatar
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    Re: Discrepancy of what constitutes an extra night!

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    Not exactly the same situation, but I booked 3 nights at Holiday Innn, Silom on the Friends and Family rate. A few days after my stay it showed in my PC account as 2 separate non-qualifying stays with the check-in dates of the first two nights. But a few days later the 3 nights appeared in my Crack-the-Case account. Then a week or so later my PC account showed 1 non-qualifying stay with the check-in date of my first night. So it was a bit strange but was right in the end.

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