After numerous great NZ business flights, my first economy experience was uncomfortable due to a seating change that could have been fixed during the 2 hour delay.
The CSM eventually gave me some writing paper for a complaint which became "lost". Customer Relations didn't spot that it hadn't been recorded at all and basically did nothing over a long period.
Has anybody else had this poor treatment with NZ? I dropped them and went on to high Platinum with QF. Was I too harsh? Other passengers were moved during the delay - doesn't Silver SQ help? At check-in I was told they'd given me a better seat than the one I chose, which it certainly wasn't