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Just got a letter saying my points account now has 25,xxx,xxx points.Pity I cant redeem on line any more.Methinks if i ring someone might notice a discrepancy.
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On a different isssue. A few days ago I contacted Diners Club to close an account for a friend who passed away last week. There is nothing outstanding on the card, and all they wanted was a copy of the Death Certificate, which I understand. I then asked them for an email address where I could send the certificate and was advised that Diners Club does not have an email address, and that I would have to fax or post a copy of the document to them. Now that's progress for you, but as we only received and/or sent out three faxes in the past 12 months we had our fax lines/machines disconnected. Anyway, I had recorded the name of the Indian speaking person with whom I spoke, advised her that as far as I was concerned they had been notified. They have a website and obviously email addresses, so you would think in this day and age they would have a suitable email address where such documents could be forwarded.
Just got a letter saying my points account now has 25,xxx,xxx points.
Transfer to SPG now!Originally Posted by drron
Just got a letter saying my points account now has 25,xxx,xxx points.
Well a second letter with balance 25xxx.However this letter was sent to South australia.It also in the reconciliation only gives me 1point per dollar spend when it is 1.5(kept the letters).It is a totally different reconciliation to previously.In their desperate attempts to justify stiffing me simply by pointing out it should be 1.5 points they will have to give me~160000points not the ~85000 it should have been.
No way will DC ever be my primary card now but I will keep it as it is fee free and the lounge access does come in handy every now and then.
Well another week has gone by and nothing has happened.I have however received my new DC cards with a letter congratulating me on being loyal to Diners for 20 years.Unfortunately for them it had the names of the Director of cards and the head of Diners.both are now getting a letter.
So today the letter i sent to the Head of diners came back-Return to sender.
Checked points balance.No change in last 3 weeks.Decided to transfer what i had to SPG-now it had been always in blocks of 1500.so when asked I gave the amount to the nearest 1500-Oh No,it is in blocks of 2000.OK so i give to the nearest 2000.A couple of minutes pass whilst being told i could now check my points balance and redeem on line-haven't been able to for over a year.she comes back saying points transfers are now in blocks of 750-whoopee doo i can transfer all but 3 points!another few minutes and I am told sorry but we can only transfer X-2250.
Absolutely hopeless.
The saga still drags on.since late July the case managers phone goes to answer.No reply to 2 messages left before my trip.No reply from the Director of cards.
So this morning left another message saying I was writing to Consumer affairs.Got a call back 30 minutes later with profuse apologies and told a manager is Looking at it now.One hour later a ring saying sorry they have identified i was short changed by 9000 points-the figure is at least 55000.So another 10 minutes and the offer has gone up to 30000 points.still not enough to stop the letters.
A classic case study in how not to treat a loyal customer.
Ron,
Out of interest, are you dealing with people located in Australia - or are they all offshore in a nondescript call centre?
All in Australia.
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