Our new member Thunder Down Under who has been a Qantas Frequent Flyer for over 10 years received an email from Qantas advising
that due to inactivity, 169,428 points were cancelled 31/10/2013
Our member did query the Qantas decision and was then advised that "nothing more" could be done.
Thunder Down Under now wants to take this matter further and
would like to receive advice from other members who may have had the same situation occurred to them.
Unfortunately, our members are unable to provide any direct assistance. Our members note that similar stories have been shared on AFF and there is no evidence of any leniency from Qantas on this issue
It's disappointing but I think you'll find that Qantas are pretty tight in regards to inactivity and revoking points. (Similar stories are abound on AFF)
The terms clearly state you will lose your points if you do not have any activity for 18 months
The bottom line: Qantas have invoked a term in their terms and conditions, and there has been zero evidence from anyone to show that they have been lenient and returned the points.
The best advice offered was to keep QF accounts active to prevent this problem occurring in the first instance.
Shopping once every 18 months at a Woolworths store is all it takes to keep the points ticking over.
Just download the Qantas toolbar to a browser you never use, make one search each 18 month period.
Follow the full discussion HERE