This week our members name (and shame!) the best (and worst!) economy service they have experienced.

Virgin Atlantic got a bad rap from one member who characterised the food as unappetising and the cabin crew as disinterested. Qantas on a Singapore to Melbourne leg for one member was disastrous with grumpy, fed-up and rude staff and a noisy, disruptive cabin. The power of good customer service was also highlighted with one member vowing never to fly British Airways again after experiencing rude and abrupt staff.

Thankfully all the poor service and bad food has been counteracted by some excellence that has topped our members 'best' list. Singapore Airlines were congratulated for their 'great food, calm atmosphere and caring crew'. One member recounts a near-empty Thai Airways flight into Sydney where the flight attendants left a couple of bottles of brandy to be shared amongst the half-dozen passengers. One member asks for little in life and feels that any flight where the call button is answered and there is a spare seat next to them is a winner. Another member claims to have never had a bad experience because they just love flying too much!

Tell us both your horror and happiness stories HERE!