Beware of new Hertz Charges

[markis10]

Its only come in the last few weeks but Hertz are now classing a one way rental as one that is from any depot to a different depot in the same city or beyond, I got charged $25 for a one way fee for a 1 day rental DRW to the city. I wont be renting Hertz again when I need to drop it back at a different location!

[jdlover23]

Damn all my rentals are one way! Did three last week without the charge, maybe the cdp I'm on doesn't get charged, only time will tell, this could be the last straw for me with them

[edison]

Yes I also noticed this from Hertz. I stopped hiring from them immediately.

[jsoprano]

As far as I am aware, this fee should only apply for one-way rentals between off-airport locations and the following 3 airports: BNE, MEL, SYD.

It should NOT apply for any one-ways which originate at these airports, or which do not include those 3 airports at all, i.e. DRW to Darwin City.

Source: Hertz.

I just did 2 test bookings which confirmed the above. So if you have been charged appart from that I would challenge it.

[markis10]

It should NOT apply for any one-ways which originate at these airports, or which do not include those 3 airports at all, i.e. DRW to Darwin City.

Source: Hertz.

It is being charged for DRW airport to a city drop off, and not the other way around.

Source Hertz Darwin Downtown Manager

And no, it does not appear on the reservation, which is why I got it refunded when I explained the Avis trouble for a similar thing with the ACCC. Avis is getting a lot more of my money these days, for the same rental amount Avis pre-authorise the rental to my car $42, Hertz pre-authorise $175, another PITA for me.

[jdlover23]

Just did a booking from Sth Yarra to MEL airport and the one way charge hasnt shown up on the booking....ill be keeping a close eye on the final charge and will be disputing any one way charge!

[futaris]

Shows up for a Sydney City - Sydney Airport booking.

With my CDP for a Single Day, Intermediate car:
Sydney City - Sydney Airport = 83.12 AUD (including 25 AUD oneway charge)
Sydney Airport - Sydney Airport = 66.27 AUD

NB, Tiger Airways CDP is about 10 AUD cheaper, but still includes the 25 AUD oneway charge...

Considering that the Sydney Airtrain is 15 AUD oneway, it's about breakeven...

NB, same car on Europcar with my Contract ID:
Sydney City - Sydney Airport = 64.49 AUD

[Will]

Its only come in the last few weeks but Hertz are now classing a one way rental as one that is from any depot to a different depot in the same city or beyond, I got charged $25 for a one way fee for a 1 day rental DRW to the city. I wont be renting Hertz again when I need to drop it back at a different location!

Thanks for the advice!

Hertz certainly offers me nothing that the much cheaper companies do, and with attitude like this I will be sending my business elsewhere.

[edison]

Similar issue for Artarmon (north of Sydney between St Leonards and Chatswood) to Sydney Airport. Hertz charges $75. Europcar charges $55. Guess which one I hire this time!

[AdMEL]

Damn! Although I don't do it often, I liked the ability to pick up at the airport and drop off at the CBD, or vice versa, without extra cost with Hertz (and Avis). Europcar have charged for this for years.

Thanks for the heads up.