Priority Boarding on Qantas
by , 19th January 2011 at 08:06 PM (1277 Views)
Some of you may have noticed that I might have a slight, little thing going on about priority boarding on Qantas domestic flights. This is something that is supposed to be a benefit for Platinum Frequent flyers - albeit listed in the fine print. I noticed this little gem when investigating the latest round of enhancements and yet I can not ever recall a call for priority boarding. Until this week in Adelaide; Yes they called for people who require assistance, business, Oneworld emerald and Oneworld Sapphire (![]()
) to board early and at their leisure. Now I am happy to see that there is finally priority boarding for platinum (OWE) but what about this idea of including Gold members. That is like a red rag to a bull, as one of my main complaints is the enhancements mean that there is little difference between Gold and Platinum. While I'll be following developments with time, there could very well be one less difference in status benefits.
I'm only mentioning this because Qantas finally followed up on my feedback from December on this point. The CSA who called said that they had been discussing this point and that they hear priority boarding calls all the time. I guess I just catch the wrong flights. I tried to outline all my points about this; consistency in service, questioning the value of Platinum, etc. There wasn't much feedback from Qantas, besides we value your feedback and apologies. Sure I really appreciate those things but is it so hard to provide the published benefits. Maybe I'm ranting now. IT was good to get the phone call and I'll just see how things go tomorrow in SYD.













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