Qantas Amex Ultimate card free flight!

 
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Yesterday I spoke to a guy about canceling, anyway to keep me on he offered to wave my fee that is due to go on tomorrow, I asked him about ...
  1. #1
    Member holdenvxman's Avatar
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    Qantas Amex Ultimate card free flight!

    Yesterday I spoke to a guy about canceling, anyway to keep me on he offered to wave my fee that is due to go on tomorrow, I asked him about the flights and he said I had until 1900 today to ring and claim this years flight, I called and they closed at 1800 ( I had been at work all day ) then the lady I spoke to stated that I had a couple of days grace and stated that I had to do it on the anniversary date which was the 6th of June.
    She gave me a number to call tomorrow, if they don't allow me to claim it do you think if I jump up and down and threaten to cancel they will give it to me?

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  3. #2
    Member SnowYeti's Avatar
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    Re: Qantas Amex Ultimate card free flight!

    I'm sure they'll give it to you despite the circumstances described above. Just tell them you tried, but it was closed and that is not your fault

    Let us know how you go

  4. #3
    Moderator straitman's Avatar
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    Re: Qantas Amex Ultimate card free flight!

    Quote Originally Posted by holdenvxman View Post
    She gave me a number to call tomorrow, if they don't allow me to claim it do you think if I jump up and down and threaten to cancel they will give it to me?
    I have done this 'late' in the past and it has been OK. I would, however do it sooner rather than later.
    cheers,
    Bill.

    AFF #11 - Darwin 7-9 July 2017

    QFF Gold (OW Sapphire) & LTG, Velocity FF Red, UA Nothing (thank goodness), HHonors Diamond, IHG Rewards Platinum, SPG Gold, Hertz Gold No 1, Ansett -- nothing any more!

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  6. #4
    zig
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    Established Member zig's Avatar
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    Re: Qantas Amex Ultimate card free flight!

    I had the same issue this year when trying to book last year's flight. I had apparently missed my anniversary date by about 3 weeks, but they granted me an extension of another 6 weeks to allow me time to decide on which flight dates I wanted. So I'm sure you won't have any problems if you ring in the morning and outline your difficulties in booking. I have always found the staff to be very helpful and flexible.

  7. #5
    Established Member v8Statesman's Avatar
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    Re: Qantas Amex Ultimate card free flight!

    In 2007 I claimed a 1 month late and a new years once at the same time on the same phone call. I am sure you will not have any problems at all.

  8. #6
    Member Nutcase's Avatar
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    Re: Qantas Amex Ultimate card free flight!

    Its a manual system - Even the qualifying Qantas purchase has to be found manually. You'd be surprised!

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  10. #7
    Established Member Maca44's Avatar
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    Re: Qantas Amex Ultimate card free flight!

    I haven't looked it up lately, but I believe you have to have purchased a QF "product" before you get your free flight, so if you haven't purchased a QF flight in the past year you can always go to the QF Shop online and purchase something for say $15, then away you go.

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  12. #8
    Member holdenvxman's Avatar
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    Re: Qantas Amex Ultimate card free flight!

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    Quote Originally Posted by SnowYeti View Post
    I'm sure they'll give it to you despite the circumstances described above. Just tell them you tried, but it was closed and that is not your fault

    Let us know how you go
    They gave me a 2 month extention

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