Platinum reserve flight changed to travel credit and pooling of multiple travel credi

 
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I was redeeming my free flight reserve today and the guy on the phone told me that there will be mandatory conversion of the free flight/night to a $400 travel ...
  1. #1
    Member Haplo's Avatar
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    Platinum reserve flight changed to travel credit and pooling of multiple travel credi

    I was redeeming my free flight reserve today and the guy on the phone told me that there will be mandatory conversion of the free flight/night to a $400 travel credit from a set date. However, Amex will give people notice (which they are in the process of preparing) so if your anniversary falls before the effective date then you still get the free flight/night, otherwise you get the $400 credit.

    They are also in the process of trying to get the system to pool the travel credit together as some people have 3 to 4 travel credit and it is an administrative nightmare for their back end trying to manage it.

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    Member BacchusMarsh's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    Quote Originally Posted by Haplo View Post
    They are also in the process of trying to get the system to pool the travel credit together as some people have 3 to 4 travel credit and it is an administrative nightmare for their back end trying to manage it.
    That would be excellent. $700 on a single flight is much more use to me than trying to make two bookings, one more than $300, one more than $400.

    Do you know if they'll let you pool over the phone?

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    Established Member Mr_Orange's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    The pooling of travel credits is an interesting potential development.

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    Member blueythecat's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    Being able to pool travel credits is a great idea. Compulsorily replacing free flights with travel credits - not good ;-(
    Masonic Phantom likes this.
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    Junior Member dcooper's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    A flight to nz is worth over $500. They should be replacing the flight with the equivalent flight value. American express is really starting to annoy me with the cuts in value for the cards. You would think now that they lost Costco that they would have learnt that having customer in their daily thinking will increase profits not cutting benefits. The executive team at amex really need to get their act together. I can barely use my card at places even though surcharging is allowed. Out of 5 stores i went to last week i got to use the card once. Time to start looking for other cards i think.

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    Established Member Pleb Status's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    Quote Originally Posted by Haplo View Post
    I was redeeming my free flight reserve today and the guy on the phone told me that there will be mandatory conversion of the free flight/night to a $400 travel credit from a set date. However, Amex will give people notice (which they are in the process of preparing) so if your anniversary falls before the effective date then you still get the free flight/night, otherwise you get the $400 credit.

    They are also in the process of trying to get the system to pool the travel credit together as some people have 3 to 4 travel credit and it is an administrative nightmare for their back end trying to manage it.
    As with the Edge, PER based customers can easily exceed the proposed travel credit value with the free VA flight. I booked my Edge flight two weeks from travel and the flight value was ~$660. It could of been >$700 if I wanted different flights.

    This will be a significant reduction in value which will need to be considered when my Platinum Charge annual fee comes around next year.

    If the change for the Reserve is going to be mandatory then I would guess that the change for the Edge will also be mandatory at some stage in the future.
    hedge likes this.

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    Member Haplo's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    I hope they 1) combine the travel credits and 2) make it such that you can spend part of it. Currently you have to use the travel credit in one go.

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    Member albyd's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    Just got off the phone of an unrelated matter with Amex. Said that all existing Edge customers will move to $200 credit (just like for new customers currently) in march. Didn't get a chance to ask about what was happening with Reserve. I'm considering cancelling one to make way for Explorer. He suggested the Edge. I like the Edge but re thinking my choice after this call.

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    Established Member Pleb Status's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

    Quote Originally Posted by albyd View Post
    Just got off the phone of an unrelated matter with Amex. Said that all existing Edge customers will move to $200 credit (just like for new customers currently) in march. Didn't get a chance to ask about what was happening with Reserve. I'm considering cancelling one to make way for Explorer. He suggested the Edge. I like the Edge but re thinking my choice after this call.
    Very bad news if the Edge is also going to a compulsory travel credit (it was always going to happen once it was announced for new customers). A ~$400 reduction in value at least. My annual fee is due in January, so will have some time to book next year's flight prior to the cut.
    hedge likes this.

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    Member albyd's Avatar
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    Re: Platinum reserve flight changed to travel credit and pooling of multiple travel c

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    I'm planning an Explorer application. Was going to give up Reserve (can't hold >2 Amex issued cards at the same time) but might cancel Edge instead now. Its main benefit is the 3x supermarket category bonus. Explorer - esp if linked to Ascent is 2x on all categories (except government) so a worthwhile trade off.

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