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Originally Posted by simongr Would that impact the Qantas website though? They should still show up there if it was correct - and would not be there if it wasnt ...
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  1. #11
    Senior Member Dave Noble's Avatar
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    Re: Inserting QFF No. into AA booking

    Quote Originally Posted by simongr
    Would that impact the Qantas website though? They should still show up there if it was correct - and would not be there if it wasnt correct.
    A booking made on AA for travel on AA will not generate an amadeus record so cannot be found using the QF website nor checkmytrip

    To add a QF number in this situation will require calling AA and asking them to add the FF number

    Dave

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  3. #12
    Posting Enthusiast simongr's Avatar
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    Re: Inserting QFF No. into AA booking

    WHat I meant was that if AA had put the QF number in correctly, irrespective of whether an amadeus ref was generated, then it should show up on the QF website shouldnt it? Does the QF website need the amadeus ref to recognise the booking?

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    Re: Inserting QFF No. into AA booking

    When I booked on aa.com and then called to have my QF number added it immediately came onto the QF website. What was interesting was that the QF website had a different booking reference number to what aa.com provided.
    Note the booking left aa.com and I did not get an email confirmation from AA for a day. Checkmytrip.com used the QF reference not the AA one.

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    Re: Inserting QFF No. into AA booking

    Quote Originally Posted by simongr
    WHat I meant was that if AA had put the QF number in correctly, irrespective of whether an amadeus ref was generated, then it should show up on the QF website shouldnt it? Does the QF website need the amadeus ref to recognise the booking?
    No, the QF web site only shows bookings that an Amedeus reference.

  7. #15
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    What's this and Why?
    Quote Originally Posted by Altair
    When I booked on aa.com and then called to have my QF number added it immediately came onto the QF website. What was interesting was that the QF website had a different booking reference number to what aa.com provided.
    Note the booking left aa.com and I did not get an email confirmation from AA for a day. Checkmytrip.com used the QF reference not the AA one.
    Was this for a flight operated by AA?

    If so, the implication is that when a QFF number is added to a booking and Qantas become aware of it, a Amadeus reference copy is created. This is only conjecture.


  8. #16
    Senior Member Dave Noble's Avatar
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    Re: Inserting QFF No. into AA booking

    Quote Originally Posted by simongr
    WHat I meant was that if AA had put the QF number in correctly, irrespective of whether an amadeus ref was generated, then it should show up on the QF website shouldnt it? Does the QF website need the amadeus ref to recognise the booking?
    No. Unless the booking includes flights on an airline which uses Amadeus , then no Amadeus record will be generated

    If you book a Qantas flight on the AA site, then it will make a booking with QF and , since QF uses Amadeus, an Amadeus record will bw generated. There will also be an AA record of the booking so the booking can be seen on both AA.com and Qantas.com. Any changes made direct with QF may not propogate back to AA and so discrepencies may be found should changes be made. The Amadeus record will have the definitive information

    If you book a AA flight on the QF site, then it will make a booking with AA and , since AA uses Sabre , a Sabre record will bw generated. There will also be an Qf record of the booking so the booking can be seen on both AA.com and Qantas.com. Any changes made direct with AA may not propogate back to QF and so discrepencies may be found should changes be made. The Sabre record will have the definitive information


    If you book an AA flight on the AA site, then there will be no Amadeus record generated since AA does not use Amadeus and so can not be located from the QF site.

    If you book an QF flight on the QF site, then there will be no Sabre record generated since QF does not use Sabre and so will not be able to be located from the AA site even if an AA number is in the booking

    Dave

  9. #17
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    Re: Inserting QFF No. into AA booking

    Quote Originally Posted by Altair
    When I booked on aa.com and then called to have my QF number added it immediately came onto the QF website.
    Then your flight must have been a QF flight booked on the aa.com website.
    Quote Originally Posted by Altair
    What was interesting was that the QF website had a different booking reference number to what aa.com provided.
    Nothing very interesting about that really. AA.com bookings are made through their Sabre reservation system and hence AA.com will provide the Sabre booking reference. Since the itinerary involved at least one flight on an airline that uses Amadeus reservation system (such as QF or BA), the Sabre system pushed the booking info to Amadeus which creates its own booking reference number.

    Qantas.com and Checkmytrip.com use Amadeus to retrieve the reservation information and hence need to use the Amadeus booking reference number.
    Quote Originally Posted by Altair
    Note the booking left aa.com and I did not get an email confirmation from AA for a day. Checkmytrip.com used the QF reference not the AA one.
    That implies to me that the booking did not include an AA flights and only included QF (and/or BA) flights. Hence Sabre does not need to keep the info once its been pushed to Amadeus. Checkmytrip always used Amadeus booking reference numbers and so does Qantas. AA uses Sabre. So what have seen is perfectly normal and to be expected.

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  11. #18
    Member Soundguy's Avatar
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    Re: Inserting QFF No. into AA booking

    Well now I checked my booking on aa.com and the whole thing has disappeared - 'you have no reservations'. Grrrrrr

    What is with this company? How hard do they want make it to deal with them? Will try to call AA pomyland tonight, see if they can help before I give up and go elswhere. I have never had such problems using other US airlines.

  12. #19
    Senior Member Dave Noble's Avatar
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    Re: Inserting QFF No. into AA booking

    Quote Originally Posted by Soundguy
    Well now I checked my booking on aa.com and the whole thing has disappeared - 'you have no reservations'. Grrrrrr

    What is with this company? How hard do they want make it to deal with them? Will try to call AA pomyland tonight, see if they can help before I give up and go elswhere. I have never had such problems using other US airlines.
    Do you have the reloc or the flight details? If so , you should be able to search for them again on the AA site.

    Dave

  13. #20
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    Re: Inserting QFF No. into AA booking

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    Thanks Dave,

    I did manage to find it that way, it is not showing because they deleted my AAdantage number - and failed to insert my QFF number in addition to failing to change my wifes FF number.

    And to ice the cake they apparently have frozen the booking because my CC is not the required US, Canadian or UK type.

    Rather like dealing with certain middle east countries, everyone else is 2nd class or something? No wonder they shut their office here, not much point if they won't accept Oz payment.


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